Please read these Booking Conditions carefully as they
incorporate the basis upon which bookings are accepted
by the Australian Holiday Centre. We act as an agent in
promoting and selling holiday packages but we are not
a transport, tour, event or accommodation provider. It is
therefore important for you to obtain and read the service
provider’s terms and conditions applicable to the products
in your package, and make sure you are aware of any
exclusions or limitations of liability imposed by the service
provider some of which limit or exclude liability in respect of
death, personal injury, delay and loss or damage to baggage.
Deposit: A deposit of $1000 per person is required
immediately upon confirmation of your booking. If your deposit
is not received by the due date, we will cancel your reservations.
Final Payment: Final payment is required at least 60 days
prior to departure, or as specified for special deals, sale fares
etc. Your confirmation letter will clearly indicate the due date
for final payment. If for any reason your balance is not received
by us, by the due date, we reserve the right to cancel your
booking and apply the appropriate cancellation charges.
Bookings made within 60 days of departure date will only be
accepted if full payment is received at the time of reservation.
Amendments: Alterations to your booking incur a fee of
$50 per person plus any additional charges imposed by the
relevant Service Provider.
Cancellations: If you cancel or terminate your holiday the
following cancellation fees will apply:
Prior to final payment: No refund of deposit paid
After final payment: No refund of deposit paid plus all
additional fees imposed by the Service Providers for
cancelled accommodation, touring, air and rail travel
(which may be up to 100% of monies paid). An example
of additional Service Provider fees is - Great Southern
Railway: More than 60 days prior to departure = 10%,
Between 7-60 days prior to departure = 50%, Less than
7 days prior to departure and after departure = No refund.
Availability: All holidays are subject to availability and
at certain times of the year, surcharges may apply that are
outside our control. The cost of airfares fluctuate greatly,
therefore we will purchase your airfares when your deposit
is received. Should the budgeted airfare not be available at
that time then a surcharge may also be applicable. Your
consultant will advise of any surcharges at the time of booking.
Credit Card Fees: A surcharge of 2% is charged for all
payments by Visa or Mastercard. We do not accept American
Express or Diners Card.
Travel Insurance: It is recommended that at the time of
booking, you consider purchasing a travel insurance
policy of your choice to cover loss, cancellation charges,
damage, illness, injury or other unexpected circumstances.
Limit of Liability: We always do our best to make sure your
arrangements are satisfactory, however, most of the goods
and services offered in the featured packages are supplied
by third parties. We act only as an agent for those suppliers.
To the extent permitted by law, the Australian Holiday Centre
excludes all liability for any loss or damage whatsoever
(including but not limited to physical and psychological injury,
and loss or damage to property of whatever nature) that
may arise in any way in connection with the offer of goods
or services by us or any third parties, or in connection with
the supply of such goods or services. If the Trade Practices
Act 1974 (Cth) or any similar law implies a condition or
warranty that cannot be excluded, the liability of Australian
Holiday Centre for a breach of the condition or warranty will
be limited as determined by us in its absolute discretion to:
- In the case of goods any one or more of the following:
- the replacement of the goods or the supply of
equivalent goods; or
- the payment of the cost of replacing the goods or of
acquiring equivalent goods; and
- In the case of services:
- the supplying of the services again; or
- The payment of the cost of having the services supplied
Events Beyond Our Control: We do not accept any liability
of whatsoever for any injury, damage, loss, delay, additional
expenses or inconvenience caused directly or indirectly by
any events which are beyond our control including, but not
limited to, war, civil disturbance, fire, floods, acts of God,
acts of Government or any other authorities, accident to
or failure of machinery or equipment or industrial action.
About us: The Australian Holiday Centres and City Centre
Travel are owned by the SeaLink Travel Group Pty Ltd. The
Travel Centres have been in operation for over 15 years and
are full members of the Travel Compensation Fund, members
of AFTA and affiliate members of the Jetset Travelworld Group.